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nakedbus.com

New Zealand's lowest cost city to city bus network online

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If you can't find the answer to your query in the FAQ, please select a subject below and send us a message.

Subject

Please use this form to enquire about lost property. We will only contact you if the item is found. Please note that there will be a fee to send this item to you if we find it, to cover administration, postage and packaging costs. This fee must be paid in advance.

Please note that often items left on our buses are uplifted by someone else - we cannot be held liable for this.

You can see our routes here.

Check our timetables using the booking form on the home page.

If you cannot find a trip in the booking form then it is not available - you may have break your trip overnight. If trip is showing as being unavailable, we cannot book seats for you.

Check we do not already go where you want here.

If we do not go where you want, you can let us know below. We consider all route requests.

You can ONLY find our fares by using the booking form. We cannot quote prices to you as prices change depending on when you book.

You may see variations in price between searches - this is because other people are making bookings - you should book as early as possible to receive the lowest price.

We cannot book seats for you. You must book online or at one of our agents.

It does not matter whether you buy seats individually or in a group. The website will always give you the best deal available.

If you have another enquiry about fares please enter it below.

You can take 20kg of checked in baggage (up to 2 standard sized suitcases) plus a small carry on bag.

Please book any additional or large items such as snowboards, bikes and skis below.

Please note that if you use this subject incorrectly there may be a delay in getting a response.

Your name

Your email address

Confirm email address

Your phone number (NZ only)

If you wish to cancel a booking please enter your reference number below. Please note that cancelled tickets are not refunded, nor will you receive a credit for the price paid, but we will release these seats to other customers looking for low cost bus tickets. Your email address above should be the same as the email address used for booking.

You can change bookings yourself using the change booking form (red box on home page). There is a $1.40 fee to change your booking. If the new ticket is more expensive, you must pay the difference. If the new ticket is cheaper, there is no refund.

You CANNOT change a booking less than 24 hours before departure.

You cannot receive a credit for your trip - you must change your booking onto another specified trip.

If you wish to change your pickup point we cannot change the instructions to the driver - you MUST change your booking.

If you have another query relating to changing bookings please enter it below.

Booking reference (optional)

– –

If you wish to change your ticket instead, please use the change booking form (red box on the home page). Please note there is a $1.40 fee for changing your booking plus any increase in cost.

Please note that we do not provide transport between the islands (across the Cook Straight). To book a ferry between the islands please see Interislander or Bluebridge.

North Island

Travelling from
Travelling to
OR

South Island

Travelling from
Travelling to

Time of travel

morning
afternoon
evening
overnight

Return time of travel

no return
morning
afternoon
evening
overnight

Journey purpose

leisure
visit friends or relatives
work or education
other

If the money you transferred has not been credited to your nakedrewards balance, it is likely to be for one of these reasons:

you have not allowed enough time for the money to be transferred. The table below shows when your money should be available.
You deposit money before 10pm on: Your money is available:
Monday 10am Tuesday
Tuesday 10am Wednesday
Wednesday 10am Thursday
Thursday 10am Friday
Friday 10am Saturday
Saturday 10am Tuesday
Sunday 10am Tuesday

If any of these days is a public holiday, there will be a delay of a further day.

These delays are due to the NZ banking system and are outside our control.
you did not put the member number as a reference, or you entered your member number incorrectly.

You deposit money before 10pm on:	Your money is available:
Monday	10am Tuesday
Tuesday	10am Wednesday
Wednesday	10am Thursday
Thursday	10am Friday
Friday	10am Saturday
Saturday	10am Tuesday
Sunday	10am Tuesday

So we can help you, please provide the following information:

Your member number

The amount you transferred

The date of the transfer

If you have any other query, please enter it below.

Please enter a description of the item(s) with the quantity. Please note that there is a $10 charge per item.

Message

Can we use your comments on the website?

Let me know about nakedbus.com services

Please see our FAQ section above to make sure that your question about our bus service hasn’t been answered. If your question is not there, fill in the form below and we will get back to you. Please note we only respond via email so you must enter a valid email address.

Response times:
General queries - next working day
Complaints - 5 working days (to allow investigation)
Alternatively, telephone nakedbus.com^® customer services on 0900 NAKED (or 0900 62533) between 7am and 6pm Monday to Sunday (calls cost $1.80 per minute from Telecom landlines, calls from mobiles and some other networks may be higher). Please note we do not refund 0900 calls. Problems with 0900 number? Click here.

If you want to write to us then post your letter to the following address (we respond to letters within 28 days):

nakedbus.com^®PO Box 46-018, Herne Bay, Auckland. (Please supply an email address for response)
Accounts
Please note that correspondence for the accounts should be sent using the contact form above, (preferred medium) or

PO Box 52-183, Kingsland, Auckland.

Customer Comments

How did I not know?

How did I not know about you sooner!!
-Elesha Stoney

Keep it up

Keep up the cheap tickets and good service.
-Darren Hobson

$1 tickets

Keep the $1 tickets rolling

-Hayley Elford

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